Accessing your commissions just got a whole lot easier! Qashout is a new and efficient electronic commission payment portal dedicated to QNET IRs.

Making it easy at the touch of your fingertips, you can receive commission payments from QNET in your Q Account and seamlessly transfer them to your Qashout account… from here, the world is yours! Deposit or wire funds straight into your Bank Accounts, no matter which Bank you use*! Plus, you get extremely competitive exchange rates when you use Bank Deposit!

Qashout is for IRs under the World Plan only and is not available in the selected countries or regions. Fees and availability are subject to change without prior notice

Your Qashout account has been designed to complement your Q Account. You now have a fully integrated ePayment system that starts with your commissions being paid to you by QNET into your Q Account and - via your Qashout account - ends with your money in your Bank Account via Bank Deposit with minimal fees! By introducing a Qashout account to work with your Q Account, you can access your own commissions in your own Bank Accounts with huge savings in bank and transfer fees, as well as extremely competitive exchange rates, when compared to the traditional Telegraphic Transfer (TT) fees and bank exchange rates. This makes your options even more global and ensures you don't need to pay huge fees to access your own commissions.

Get ready… set… GO! You can set-up your account today! Just login to your Virtual Office (VO), click on ‘Go To Q Account’, and click the ‘My Qashout’ button in the top menu. You'll see a ‘Create Account’ drop-down submenu. Follow the instructions with a few quick clicks! Or, refer to your Qashout Quick Start Guide , available in your Qashout account, for a helpful walkthrough.

The registration details shown during the account creation process are taken from your QNET IR profile. This is to help ensure seamless integration of your Q Account with your Qashout account.

Therefore, if the registration details shown are not correct, please file a Customer Request Form from within your Virtual Office (VO) to update your Profile. Then, you can create your Qashout account with the updated registration details.

Yes, your email address must be identical. Your email address will already be a part of the un-editable registration details when you create your Qashout account. It cannot be changed unless you change your registered QNET email address, by filing a ‘Change Email Address’ Customer Request Form from within your Virtual Office (VO) to update your Profile.

Once you have successfully created your Qashout account, you will be automatically taken to the Account Activation page. Follow the simple on-screen instructions, or refer to your Qashout Quick Start Guide, available in your Qashout account, for a helpful walkthrough.

Now, you are ready to Qashout! Access your Qashout account, transfer funds to your Bank Accounts, review your payments, download your payment history into Microsoft Excel, and more!

No, you will need to create a unique password for your Qashout account and new Security Questions and Answers. This is for the utmost security for your accounts, and therefore, your Qashout password and Security Questions and Answers are not the same as those you already have for your Q Account.

You can always access your Qashout account from your Q Account at any time, from anywhere in the world. Your login is your IR ID Number and you need your unique Qashout password that you created when activating your Qashout account. Refer to your Qashout Quick Start Guide, available in your Qashout account, for a helpful walkthrough!

You just need to manually Direct Load your desired amount of your commission from your Q Account to your Qashout account. Direct Loads will appear in your Qashout on every working days (HKT).

You may then transfer your funds to your own Bank Account by using the Cashout function under the Wallet Tools menu. It's that fast and simple! You can also refer to your Qashout Quick Start Guide, available in your Qashout account, for a helpful walkthrough!

We ensure fees are kept to a minimum for this advanced ePayment portal… a small price for a big reward. Plus, your Qashout account is free to create!

The Fee Schedule for your Qashout account is as follows:

Description	USD Fee1
Registration of Qashout Account	FREE
Qashout Account Support and Maintenance	$1 per month
Direct Load Fee from Q Account to Qashout Account	$12 per transaction2
Bank Deposit3	$3 to $6 per transaction
Dormant Qashout Account Fee4	$5.00
Exception Processing5	As determined by QNET

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¹Foreign currency balances will be converted to United States Dollars (USD) at the exchange rate set by QNET from time to time.
²USD 10 will be charged in Q Account and USD 2 in Qashout account.
³Please login to the Qashout account to check countries available for this service. The fee might vary from country to country. Our banking partners also make frequent changes to their networks for regulatory and geopolitical reasons. IRs will see any updates reflected in their Qashout accounts.
⁴Assessed to the Qashout account if no transaction activity occurs for six (6) consecutive months to the extent funds up to USD 5.00 are reflected in the Qashout account’s balance field. Amounts owing do not carry forward.
⁵QNET may assess, on a cost recovery basis, return or reject fees incurred because incorrect account information is provided to QNET and/or its Services Provider.

Yes, there is a limit of USD $14,000.00 per week for Direct Loads from your Q Account to your Qashout account. There is no minimum amount that you can transfer.

All the banking information that is required can be located at the Cashout screen of your Qashout account. You can register a maximum total of up to three (3) of your own Bank Accounts in your Qashout account.

Think carefully about which Bank Accounts you want to save, as once you have registered three (3), you cannot add any more, even if you have deleted/removed one of your previously saved Bank Accounts (an edited Bank Account counts as one (1) of your three (3) allowed Bank Account registrations). This is for your security, and you must file a ‘Qashout Concerns’ Customer Request Form under Q Account Concerns should you need to register more Bank Accounts.

Yes, simply log in to your Qashout account and click ‘Profile’, then click ‘Update’ beside ‘Financial Institution Information’. Select ‘Edit’ beside a previously saved Financial Institution, then update the information and click ‘Continue’. You then simply need to ‘Confirm’ the changes. However, please note that when you edit one of your Bank Accounts, it is counted as one (1) of your three (3) allowed Bank Account registrations. You can refer to your Qashout Quick Start Guide, available in your Qashout account, for a helpful walkthrough! If you do not know some of the requested information, simply contact your Financial Institution to get the details.

No, you can only transfer funds to your own Bank Account. Also, Joint Bank Accounts are not allowed; the Bank Account must be in your name only.

Yes! It's easy. In your Wallet Tools, just click the ‘Cashout’ link, and select Option 2: Automated Cashout. For Automated Cashout to work, you must save your banking information in your Qashout account during your first cashout. Just follow the easy instructions on-screen, or refer to your Qashout Quick Start Guide, available in your Qashout account, for a helpful walkthrough!

Not long at all! After cashout, your funds should typically arrive in your Bank Account within one-two (1-2) business days, however depending on your Financial Institution, some require up to four (4) business days to process.

In the event that there was a problem with the banking information you provided, your money will typically be returned to your Qashout account within 4 (four) business days. Please keep in mind that your Financial Institution may charge you a non-refundable administration fee if you provided incorrect information.

In the rare even that after this time, your funds have neither been posted to your Bank Account nor been returned to your Qashout account, please file a ‘Qashout Concerns’ Customer Request Form under Q Account Concerns to initiate a trace to locate your transaction.

Some transfers may take up to four (4) business days to process. Please contact us immediately if you do not receive the transferred funds after (4) business days and we will check whether you have provided correct bank details to us. A fee of USD 50 may be charged if a bank investigation is required.

If you provide your email address during your Qashout account activation, you will automatically be sent an email notification whenever your account is loaded with a commission payment from your Q Account.

If the transaction has been processed, it cannot be recalled. Please kindly file a ‘Qashout Concerns’ Customer Request Form under Q Account Concerns for assistance. Please note that it is not guaranteed that all recall requests can be fulfilled.

There are two cash out options for Russian IRs: Bank deposit and QNET Prepaid Card.

The bank deposit option is a low-cost option for only USD 6 per transaction. This is a Russian Ruble transaction and will be subject to a 13% government withholding tax on commission payments to individuals, as per the Russian Tax Code. When registering your bank account details for the first time, you will be required to provide bank account and passport information, your Tax ID and a few other pieces of information. The tax will then be paid directly to the government on your behalf.

The QNET Prepaid Card cash out option costs USD 10 per card. This is a US dollar transaction and there is no withholding tax for this transaction.

Life made easy. You can view your Qashout account balance at any time by logging into your Qashout account and viewing the balances posted next to the flag icons, which indicate the various currencies you currently hold in your Qashout account.
To view your complete transaction history, click ‘Transactions’ in your Wallet Menu. You can refer to your Qashout Quick Start Guide, available in your Qashout account, for a helpful walkthrough!

Just click ‘Forgot Password’ when you try to login to your Qashout account, and you will then be asked to enter the same email address that you registered with your Qashout account. An email will be sent to you, containing a link to a new page where you will be asked to enter your two Security Questions that you created for your Qashout account. Once you answer these questions successfully, you will be able to set a new password.

If you didn't include your email address when you activated your Qashout account… no problem! You can simply file a ‘Qashout Concerns’ Customer Request Form under Q Account Concerns for assistance

Yes, simply login to your Qashout account and click ‘Profile’, then click ‘Update Password’. Enter your existing password, and then re-enter it to confirm. Please note that passwords must be 6-15 characters in length and may use any combination of letters, numbers and symbols. Keep in mind that your password is case sensitive.

As a money services provider, Qashout is required for regulatory reasons to collect the dates of birth of all account holders.

Yes, you can cancel your Qashout account at any time by filing a ‘Qashout Concerns’ Customer Request Form under Q Account Concerns. Before you do this, you are advised to Cashout any funds remaining in your Qashout account to avoid any charge. If you cancel your account while you still have funds remaining, you will be charged a USD 5 processing fee, which will be deducted from your Q Account.

Security and protection for every action and transaction you make. Qashout uses the industry standard of 128-bit SSL encryption as well as multiple firewalls to protect the transmission and storage of your personal and banking information. This is the same standard of security employed by other reputable Financial Institutions.

You can download the app from your smartphone’s app store.

• iPhone users can download the app from iTunes
• Android phone users can download the app from the Google Play Store

You can also download the app by visiting www.qashout.com/smart on your smartphone’s browser.

Yes, it’s free to download!

Please note: While the app is free to download, using it on your smartphone is subject to the regular data usage charges of your mobile service provider. Qashout is not responsible for such charges.

Check out the Qashout Mobile App – Getting Started Guide in your Virtual Office for step-by-step instructions on how to set up your Qashout Mobile App, so you can transfer and manage your QNET commission payments quickly and conveniently while on the go!

For more information, please visit the Qashout website www.qashout.com. 

You can change your bank account information by visiting the Qashout website www.qashout.com

You can register your bank account information by visiting the Qashout website www.qashout.com. For more information, be sure to check the Qashout Mobile App – Getting Started Guide in your Virtual Office and visit www.qashout.com. 

When purchasing product online through the QNET eStore, select Qashout as your payment method. The amount will be automatically deducted from your Qashout account and put towards your purchase. Please note you must have sufficient funds in your Qashout account to pay for the full amount. You will not be able to make a partial payment or a split tender payment with Qashout Payment.

No, it is free of charge.

Qashout Payment is a merchant payment collection feature that allows IRs to purchase QNET product from the eStore using commission funds in your Qashout account.

Please refer to your Cardholder Agreement received with your card or online through the following link: Cardholder Agreement

Please refer to your Cardholder Agreement received with your card or online through the following link: Cardholder Agreement

Please click here to view the Qashout.com Quick Start Guide (PDF, opens in new window).

Click here for Qashout.com service availability by country.