Contact Us

Frequently Asked Questions

Our frequently asked questions service offers answers to common questions. If you don't find an answer, please contact our 24/7 Multilingual Contact Centre as follow:

International

All languages : +603 7949 8288

Toll-Free Numbers*

Hong Kong : 800 933 691
India : 000 800 600 1144
: 000 800 100 7022
Indonesia : 001 803 601 923
Malaysia : 1 800 880 983
Philippines : 1 800 1 601 0053
Saudi Arabia : 800 860 1806
Singapore : 800 601 1425
Sweden : 020 795 050
Taiwan : 00801 601 347
Thailand : 001 800 060 102
Turkey* : +90 212 414 1780
UAE : 800 0600 212
USA : 1 866 578 6077


*All calls are free-of-charge when made from within the stated country, with the exception of Turkey, which is charged at local call rates (international call rates apply for calls made from outside Turkey).

If your inquiry is in regards to a specific transaction, please provide a detailed description of the transaction you were attempting. You may log into your Virtual Office and file a CRF under Q Account Concerns – Qashout Concerns, or email to Global Support Centre (GSC) at global.support@qnet.net



Complaints/Inquiries
For any inquiries or complaints relating to your prepaid card please contact our support team at support@qashout.com.

Prepaid MasterCard Escalations
We do everything we can to make sure you receive the best possible service. However, sometimes we don't get things right. If you are not happy with how your complaint has been managed by our support team and wish to escalate your Prepaid MasterCard complaint (Please ensure your card states on the back that it is issued by Transact Payments Limited), please contact our MasterCard issuer stating the nature of your complaint through the following email address tpl-cardcomplaints@thebancorp.com. Once your complaint has been received, a Complaints Officer from Transact Payments Limited will investigate it immediately and respond to you within 10 working days.




 
 

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MasterCard and the MasterCard Brand Mark are registered trademark of MasterCard International Incorporated. The QNET Prepaid MasterCard is issued by Transact Payments Limited pursuant to licence by MasterCard International Incorporated. Transact Payments Limited is authorised and regulated by the Financial Services Commission, Gibraltar